Turn WhatsApp enquiries into leads, answers, and follow-ups
Askivo helps small teams bring structure to WhatsApp Business: faster reply drafts, clearer lead context, and a follow-up process your team can actually maintain.
Askivo WhatsApp
Enquiry workflow preview
The SME problem
WhatsApp is where the sale starts, but it is also where teams lose track.
Too many chats arriving at once
Missed follow-ups after the first reply
No simple way to track lead status
Inconsistent answers between team members
Solution
A WhatsApp Business workflow built around replies, leads, and next steps
Askivo gives your team a clearer way to handle recurring enquiries while keeping human review in the loop where it matters.
AI-assisted replies
Draft better responses from approved business information so your team can reply faster and more consistently.
Lead tagging
Label enquiries by intent, urgency, service type, or next action so sales conversations are easier to manage.
Enquiry summaries
Keep key details visible: what the customer asked, what they need, and what should happen next.
Follow-up reminders
Support repeatable follow-up habits so promising leads do not depend on memory alone.
Demo workflow
From first message to a clear follow-up
The demo walks through the practical flow your team needs every day.
Enquiry received
A customer asks about pricing, availability, booking, delivery, or service details through WhatsApp.
Lead tagged
The enquiry is categorized so your team can see what type of lead it is and what action is needed.
Summary generated
Important context is captured in a short summary instead of getting buried inside a long chat thread.
Follow-up scheduled
The next step is made clear, helping your team continue the conversation at the right time.
Features
The core tools an SME team expects from WhatsApp lead handling
Start with the essentials: one place to understand the enquiry, the right reply guidance, and a visible next action.
Shared inbox workflow
A cleaner operating flow for teams handling customer enquiries through WhatsApp.
AI assistant
AI-assisted drafts and response guidance shaped around your business information.
Tagging
Organize chats by enquiry type, lead quality, stage, or service category.
Follow-up reminders
Keep next actions visible so active prospects are less likely to be forgotten.
Customer context
Summaries and notes help the next person understand the conversation quickly.
Pricing
Visible packages for SMEs
WhatsApp/Meta conversation charges, phone number setup, and verification requirements are separate unless confirmed in writing.
Starter
For SMEs starting with a focused WhatsApp enquiry workflow.
RM399
/ month
Growth
For teams that need broader coverage and more guided setup.
RM699
/ month
Bring structure to your WhatsApp enquiries.
Book a demo and we will walk through how Askivo can support your real enquiry flow, pricing questions, and follow-up process.