Legal
Terms of Service
Last Updated: 6 August 2026
These Terms of Service ("Terms") govern your use of Askivo AI ("Askivo", "we", "our", or "us").
By accessing or using Askivo, you agree to these Terms.
Plain Language Summary
- You own your content — we only process it to provide the service
- We never use your content to train AI models
- AI outputs may be inaccurate — review before relying on them
- Subscriptions auto-renew; cancel anytime before the renewal date
- Fees are non-refundable; unpaid accounts may be suspended
- Liability is capped at fees paid in the preceding 12 months
- Disputes resolved in Malaysian courts
This summary is for convenience only. The full sections below govern in case of any conflict.
1. Services
Askivo provides AI-powered knowledge assistant and messaging workflow services, including:
- AI assistants
- Knowledge retrieval systems
- Website widgets
- Messaging integrations
- WhatsApp Business integrations
- AI-assisted response generation
- Analytics and workflow tools
Services may evolve over time.
2. Eligibility
You must:
- Be legally capable of entering agreements
- Use Askivo in compliance with applicable laws
- Provide accurate account information
Organizations are responsible for activities performed under their accounts.
3. User Responsibilities
You are responsible for:
- Uploaded content
- User activity within your workspace
- Compliance with laws and regulations
- Obtaining proper customer consent
- Maintaining account security
You agree not to:
- Misuse the platform
- Send spam or unlawful communications
- Infringe intellectual property rights
- Upload malicious content
- Attempt unauthorized access
- Use Askivo for harmful or deceptive purposes
Detailed rules on permitted and prohibited use are in our Acceptable Use Policy.
4. AI-Generated Content
Askivo may generate AI-assisted responses. You acknowledge that:
- AI responses may contain inaccuracies or hallucinations
- Outputs should be reviewed by a qualified human before reliance
- Askivo does not guarantee correctness, completeness, or fitness for purpose
- Askivo is an assistive technology platform, not a substitute for professional advice
Askivo expressly excludes liability for AI outputs used in legal, financial, or medical decisions. You are responsible for verifying AI-generated content before acting on it.
5. WhatsApp & Third-Party Integrations
Use of WhatsApp Business Platform and other integrations is subject to:
- Meta Business Tools Terms and WhatsApp Business Platform policies
- Third-party provider terms and conditions
- Applicable messaging regulations in your jurisdiction
Users are responsible for:
- Obtaining recipient consent before sending messages
- Lawful messaging practices and compliance with opt-out requests
- Approved template usage where required by Meta
Askivo is not responsible for:
- Account bans or restrictions imposed by Meta
- Meta enforcement actions or policy changes
- Third-party outages or service disruptions
- Template approval or rejection decisions
WhatsApp message content is stored for up to 90 days for support, compliance, and troubleshooting, then deleted unless a legal hold applies. Meta's Business Tools Terms are available at facebook.com/business/terms.
6. Intellectual Property
Askivo retains ownership of:
- Platform software
- Branding
- Designs
- Infrastructure
- Proprietary systems
Users retain ownership of uploaded content and data. Users grant Askivo a limited, non-exclusive license to:
- Process data to provide the Services
- Operate AI retrieval systems (RAG) against your own knowledge base
- Store and transmit content as necessary for platform functionality
This license terminates when you delete your content or close your account. Askivo does not use your content to train, fine-tune, or improve any AI model.
7. Subscription & Billing
Paid plans may include:
- Monthly subscriptions
- Annual subscriptions
- Usage-based fees
- Add-ons
7.1 Auto-Renewal
Subscriptions renew automatically at the end of each billing period (monthly or annually) until you cancel. You may cancel at any time via the dashboard or by contacting hello@askivo.ai. Cancellation takes effect at the end of the current billing period — you retain access until then.
7.2 Price Changes
We may change subscription fees with at least 30 days' notice by email before the renewal date. If you do not agree to the new pricing, you may cancel before the renewal date to avoid being charged at the new rate.
7.3 Refunds
Fees are non-refundable unless otherwise stated or required by applicable law. If you cancel mid-period, you will not receive a prorated refund for the remaining period.
Failure to pay may result in suspension or termination of your account.
8. Beta Features
Certain features may be marked as beta, preview, or experimental. These features may:
- Change without notice
- Contain errors or instability
- Have limited or no support
- Be discontinued at any time
Use beta features at your own discretion.
9. Availability & Support
We aim to provide reliable Services but do not guarantee uninterrupted availability, error-free operation, or specific uptime levels unless separately agreed in writing.
Support levels may vary by plan. Enterprise customers may negotiate a Service Level Agreement (SLA) under a separate agreement.
10. Suspension & Termination
We may suspend or terminate access if:
- These Terms are violated
- Misuse or abuse is detected
- Required by law or law enforcement
- Continued access creates operational, legal, or security risk
- Payment is overdue beyond a reasonable grace period
10.1 Data Return & Deletion on Termination
Upon termination, you may export your workspace data for 30 days via the dashboard export tool. After 30 days, Askivo will delete your workspace data and associated content, except where retention is required by law (e.g., for fraud prevention, legal holds, or regulatory compliance).
If you request data deletion before the 30-day export window closes, we will delete your data within 30 days of the request, subject to legal retention obligations.
Users may terminate their account at any time via the dashboard or by contacting hello@askivo.ai.
11. Limitation of Liability
To the maximum extent permitted by law, Askivo shall not be liable for:
- Indirect, incidental, or consequential damages
- Data loss or corruption
- Business interruption or lost revenue
- Loss of profits or anticipated savings
- Reliance on AI-generated outputs
- Third-party platform actions (including Meta account bans or API outages)
- Any damage caused by your misuse of the Services
Total liability shall not exceed the fees paid to Askivo during the preceding 12 months. This cap does not apply to liability that cannot be limited under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Askivo, its officers, and employees from claims, damages, and expenses arising from:
- Your use of the Services
- Content you upload or distribute
- Unlawful communications sent through the platform
- Violation of these Terms, laws, or third-party rights
- Infringement of intellectual property rights in uploaded content
13. Privacy
Use of Askivo is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.
14. Data Backup Disclaimer
While Askivo takes reasonable measures to protect data integrity, we are not responsible for data loss caused by system failures, user error, or force majeure events.
You are strongly encouraged to maintain independent backups of critical content uploaded to Askivo.
15. Force Majeure
Askivo shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, fires, storms)
- Infrastructure outages (internet, power, cloud provider)
- Third-party API outages (including Meta/WhatsApp, Google Gemini)
- Acts of war, terrorism, or civil unrest
- Government actions or regulatory mandates
- Pandemics or public health emergencies
If a force majeure event lasts more than 30 days, either party may terminate the agreement with written notice.
16. Open Source Notices
Askivo incorporates open-source software components under their respective licenses. Attribution and license information are available on request.
Contact hello@askivo.ai for a list of open-source components used in the platform.
17. Modifications
We may update these Terms periodically. Updated versions will be published on this page with a revised effective date.
For material changes, we will notify you by email or via the Terms Acceptance screen on your next login. Continued use of Askivo after changes constitutes acceptance of the revised Terms.
18. Governing Law & Dispute Resolution
18.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
18.2 Dispute Resolution
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice.
If the dispute is not resolved through negotiation within 30 days, the courts of Malaysia shall have exclusive jurisdiction to resolve the dispute.
Contact Us
If you have questions about this document, contact: