Legal
Privacy Policy
Last Updated: 13 May 2026
Welcome to Askivo AI (“Askivo”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, platform, AI assistants, integrations, and related services (“Services”).
This Privacy Policy is designed to support compliance requirements for services integrated with WhatsApp Business Platform, Meta platforms, and other third-party providers.
By accessing or using Askivo, you agree to the practices described in this Privacy Policy.
1. About Askivo
Askivo is an AI knowledge assistant platform that enables organizations to:
- Create AI assistants trained on uploaded documents and approved content
- Deploy assistants on websites, internal systems, and messaging channels
- Manage customer enquiries and knowledge workflows
- Integrate with communication platforms including WhatsApp Business Platform
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including:
Account Information
- Name
- Company name
- Email address
- Phone number
- Billing details
Workspace & AI Content
- Uploaded documents
- Website URLs
- FAQs
- Internal knowledge content
- Chatbot configuration data
Communication Data
- Messages sent through Askivo-powered assistants
- Customer support conversations
- WhatsApp messages processed through connected integrations
Feedback & Support
- Support requests
- Onboarding information
- Survey responses
- Beta testing feedback
2.2 Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Operating system
- Device information
- Usage logs
- Analytics data
- Session activity
- Error logs
2.3 Information from Third-Party Integrations
If you connect third-party services, we may receive information from:
- Meta / WhatsApp Business Platform
- Google services
- Website crawlers / import tools
- CRM or messaging integrations
The information received depends on the permissions and settings authorized by you.
3. How We Use Information
We use information to:
- Provide and improve Askivo Services
- Generate AI-assisted responses
- Retrieve answers from connected knowledge sources
- Operate messaging and communication workflows
- Support integrations with WhatsApp Business Platform
- Authenticate users
- Monitor platform reliability and security
- Provide customer support
- Prevent abuse, spam, or unlawful activity
- Comply with legal obligations
4. AI Processing & Knowledge Handling
Askivo uses AI models and retrieval systems to process content and generate responses.
4.1 Knowledge Sources
Uploaded documents, websites, and connected data sources may be processed, indexed, chunked, embedded, and stored for the purpose of enabling AI-assisted retrieval and responses.
4.2 AI Responses
AI-generated responses may not always be accurate, complete, or suitable for all situations. Organizations and users remain responsible for reviewing outputs, verifying information, and determining suitability for operational, legal, financial, or medical use.
5. WhatsApp Business Platform & Messaging Data
If you connect WhatsApp Business Platform or related services:
- Messages may be processed through Meta infrastructure
- WhatsApp message content may be temporarily stored to provide service functionality
- Messaging activity may be logged for support, analytics, compliance, and troubleshooting
Users are responsible for ensuring proper consent and opt-in from message recipients, compliance with WhatsApp Business Platform policies, and lawful use of customer communication data. Askivo does not control Meta's policies, enforcement actions, or availability of WhatsApp services.
6. Data Sharing & Disclosure
We do not sell personal data.
We may share information with:
- AI and infrastructure providers
- Cloud hosting providers
- Analytics and monitoring providers
- Communication service providers
- Payment processors
- Legal authorities when required by law
Examples may include Google Gemini API, Meta / WhatsApp Business Platform, and cloud infrastructure providers. Data shared is limited to what is reasonably necessary to provide the Services.
7. Data Storage & Security
We implement reasonable technical and organizational measures to protect data, including:
- Access controls
- Encrypted transmission (HTTPS/TLS)
- Authentication safeguards
- Infrastructure monitoring
- Restricted administrative access
However, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain information only as long as reasonably necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Users may request deletion of their workspace and associated data, subject to legal and operational requirements.
9. Your Rights
Depending on applicable laws, users may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Withdraw consent where applicable
- Object to certain processing activities
Requests may be submitted to hello@askivo.ai.
11. Third-Party Services
Askivo may contain links to or integrations with third-party services. We are not responsible for third-party privacy practices, content, or platform availability.
Users should review the privacy policies of those providers separately.
12. Children's Privacy
Askivo is not intended for use by children under the age required by applicable law. We do not knowingly collect personal information from children.
13. International Data Transfers
Data may be processed or stored in jurisdictions outside your country of residence. By using Askivo, you consent to such transfers where permitted by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.
Continued use of Askivo after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, contact: