Askivo

Pricing

Start free. Upgrade when your customers do.

Prices in ringgit, paid by FPX online banking. A year costs ten months, so paying yearly gets you two months free.

Plans

Free

Try the website assistant on your own documents.

RM0/ monthNo payment details needed
Website AI answers a month
100
WhatsApp AI reply drafts a month
Not included
WhatsApp numbers
Not included
Team seats
1
Assistants
1
Knowledge bases
2
Documents per knowledge base
5

Starter

Most teams start here

For a small team answering customers on the web and one WhatsApp number.

Usual price RM199RM165.83/ monthRM1,990 billed yearly · save RM398
Website AI answers a month
1,000
WhatsApp AI reply drafts a month
2,000
WhatsApp numbers
1
Team seats
3
Assistants
3
Knowledge bases
5
Documents per knowledge base
100

Growth

For busier teams with two WhatsApp numbers and more staff.

Usual price RM499RM415.83/ monthRM4,990 billed yearly · save RM998
Website AI answers a month
2,500
WhatsApp AI reply drafts a month
5,000
WhatsApp numbers
2
Team seats
6
Assistants
10
Knowledge bases
10
Documents per knowledge base
Unlimited

Enterprise

For agencies, portals and larger organizations, by contract.

from RM1,000/ month

10,000 answers a month to start, priced by scope

  • Implementation on your own content
  • Connectors we run for you: FAQs, registers, staff directories
  • Your assistant's own name and branding
  • Agreed support hours
  • Monthly usage and question reporting
  • Data processing agreement
  • Purchase order and invoice billing
  • Export of your content and history if you leave

WhatsApp message charges

Meta charges for messages sent through the WhatsApp Business Platform and bills them directly to your own WhatsApp Business Account. Askivo does not resell or mark up these charges. Since 1 October 2026 each business phone number gets 1,000 free service replies a month; replies beyond that, and every utility or marketing message, are charged at Meta's published Malaysia rates — currently RM0.0564 for a utility message and RM0.3467 for a marketing message. You add a card to your WhatsApp Business Account when you connect it, and every charge is visible in Meta's own billing page.

Caj mesej WhatsApp

Meta mengenakan caj untuk mesej yang dihantar melalui WhatsApp Business Platform dan menagihnya terus ke Akaun WhatsApp Business anda sendiri. Askivo tidak menjual semula atau menaikkan caj ini. Mulai 1 Oktober 2026, setiap nombor telefon perniagaan mendapat 1,000 balasan perkhidmatan percuma sebulan; balasan selebihnya, serta setiap mesej utiliti dan pemasaran, dikenakan kadar Malaysia yang diterbitkan Meta — kini RM0.0564 bagi mesej utiliti dan RM0.3467 bagi mesej pemasaran. Anda menambah kad pada Akaun WhatsApp Business anda semasa menyambungkannya, dan setiap caj boleh dilihat di halaman pengebilan Meta sendiri.

Checked against Meta's pricing documentation on 9 November 2026. Disemak dengan dokumentasi harga Meta pada 9 November 2026. Meta's pricing page

Connecting your WhatsApp number is free on Starter and Growth: our team does it with you in a short guided session. FPX payments cover the period you pay for and do not renew by themselves; we email you before it ends. See the refund and cancellation policy.

Add-ons

Rather we set it up for you?

The plans are the software. If you would like our team to do the setup, or to keep it up to date for you, add either of these to Starter or Growth.

Assisted setup

One-off. We set it up with you instead of you setting it up alone.

RM800 with Starter·RM1,500 with Growth

  • Knowledge base built from your price list, FAQs and policies
  • Assistant set up and installed on your website
  • WhatsApp enquiry workflow set up
  • Lead tags and enquiry categories
  • Follow-up reminder workflow
  • Onboarding session for your team

Managed Care

Monthly. We keep it working as your business changes.

RM200/ month

  • Monthly review of answers and workflows
  • Knowledge updates when your prices or policies change
  • Cancel separately from your plan

Questions about pricing

How much does Askivo cost?
Free is RM0. Starter is RM199 a month and Growth is RM499 a month, or ten months' price for a year. Enterprise starts from RM1,000 a month by contract.
Are WhatsApp message charges included?
No. Meta bills WhatsApp message charges directly to your own WhatsApp Business Account at Meta's rates, and each business number gets 1,000 free service replies a month. Askivo does not resell or mark them up.
How do I pay?
Create a free account, then choose a plan under Billing in your dashboard and pay by FPX online banking. Annual plans cost ten months' price.
Can I cancel?
Yes, from Billing in your dashboard. Your plan stays active until the end of the period you have paid for.
Why are website answers and WhatsApp drafts counted separately?
They are separate allowances in the product, so each plan states both. A website answer is a reply the assistant gives on your site; a WhatsApp draft is a reply the assistant prepares for your staff to check and send.
Why does Enterprise cost more than Growth?
The contract buys work, not a bigger allowance: implementation on your content, connectors we operate, your own branding, agreed support hours, reporting, a data processing agreement, purchase order billing and an exit export.

Not sure which plan fits?

Book a demo and we will show Askivo answering from your own documents, then suggest a plan.

Start free

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